TERMS & CONDITIONS

This website is operated by UNCAPTIVE. Throughout the site, the terms “we”, “us” and “our” refer to UNCAPTIVE. UNCAPTIVE offers this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read the following terms of use carefully as these are the terms on which we sell our products to you. By purchasing UNCAPTIVE.CO.UK products, you agree to these Terms and Conditions.

Orders & Contract Information

A contract is formed between UNCAPTIVE and you only when we dispatch the item(s) you have ordered.

A contract is not formed at the point when payment has been taken by Uncaptive or at the point when you receive an email from Uncaptive acknowledging receipt of your order.

Until the item(s) are dispatched, the order may not be accepted by us or may be cancelled by you.

Payment Information

We gladly accept payments via PayPal, Visa, Visa Electron, MasterCard, Maestro and American Express via our secure website.

All items are sold in Pounds Sterling (GBP), though we happily accept credit card payments from all over the world.

Promotional Codes

From time-to-time we advertise promo codes for you to enjoy. Sign up to our email newsletter to be the first one to receive these.

To redeem a promo code, simply type the code into the promotional code field in the checkout section of the site, click the apply button and the relevant discount will be automatically deducted from the final price of your qualifying purchase. If you forget to enter the promo code at the time of purchase as specified above, your purchase will not be eligible for the discount. Discounts may not be claimed after you have confirmed your purchase on the site.

Unless stated, all Free Delivery promotional codes exclude Next Day UK Delivery. Promotional codes cannot be used together with any other promo code or offer and are non-refundable.

Our Products:

1.       The description of our products is as set out on the website, catalogues, brochures or other forms of advertisement.

2.       Any other items being used in conjunction to the described item are for illustrative purposes only.

3.       All products which appear on UNCAPTIVE.CO.UK are subject to availability.

4.       All prices stated on the website are in GBP.

5.       We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

6.       We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

7.       We reserve the right to limit the quantities of any products or services that we offer.

8.       In the circumstance where your order is unavailable, we will either cancel your order, with a full refund, or we will offer an alternative. We will contact you if this is the case.

9.       In the case of any goods made to you by UNCAPTIVE by special requirements, it is your responsibility to ensure that any specification you provide is accurate.

Copyright

All of the content on the UNCAPTIVE.CO.UK including website, illustrations, graphics, accessories, clothing and graphic design are property of UNCAPTIVE. The use of our website www.uncaptive.co.uk and its content is intended for the personal and non-commercial use by the users of our site.

You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content for commercial use without first obtaining written permission from us.

You may download, view, copy and print extracts from UNCAPTIVE.CO.UK for your personal reference and you may draw the attention of others to material posted on our site, subject to the following:

  • You do not modify the paper or digital copies of any materials you have printed off or downloaded in any way.
  • Any material may be used solely for personal, information, non-commercial purposes.
  • Our status as the author of material created by us must always be acknowledged.
  • You must not reproduce, publish, license, post, transmit or distribute any information from this website without written authorisation from UNCAPTIVE.

UNCAPTIVE reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to purchase on this site.

Privacy Policy

Information we collect:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you. For example, when you register for information or make a purchase.
  • Information that you provide when you communicate with us by any means.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested; to process, fulfil and provide you with information relating to your orders; to notify you about changes to our products and services, and for fraud and theft prevention. UNCAPTIVE recognizes that it must maintain and use customer information responsibly. 

The data that we collect from you will be securely stored on our service providers; these include: Squarespace, Stripe, and MailChimp. We do not physically store any of your information collected from our website. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential, and for all use made of your account with such password. We ask you not to share a password with anyone.

UNCAPTIVE.CO.UK is hosted on Squarespace which uses Stripe as its integrated payment processor. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Stripe’s data storage, databases and the general Squarespace application. They will use this information to complete purchases that you choose to make on other websites or applications that also use Stripe Checkout, but only with your permission. They may also share your contact information, but not your card information, with UNCAPTIVE.CO.UK as part of your purchases. We will not share your information with other third parties. When purchasing an item from us, you may also choose to complete payment using Paypal. Please refer to Stripe’s UK Privacy Policy and Paypal's if you require any further explanation.

You may sign up to receive Newsletters from us by giving us your consent to deliver promotional content and marketing to your e-mail. You will only receive our online Newsletters if you have given us permission to do so by signing up with your name and e-mail address on our website. It is your right to unsubscribe to our mailing list at anytime by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at hello@uncaptive.co.uk. Our mailing list is safely hosted on MailChimp. We use MailChimp as our marketing automation platform. By subscribing to our mailing list, you acknowledge that your e-mail address will be transferred to MailChimp for processing and delivery of our Newsletters. You can refer to MailChimp's Privacy Policy for further information on how they handle data. 

If you provide any information about any other individuals such as friends or family, you warrant to us that you are entitled to provide that information to us and to authorise us to process it on the same basis as we will process the rest of the data that you provide about yourself.

Our policy is to ensure that personal data is only stored for as long as is necessary for the purposes it was provided. This may vary according to the type of information and the specific purpose and our obligations under other laws.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk.

Our website may contain links to other websites. Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for their policies. Our privacy policy only applies to our website. If you click on a link from our website to another, please make sure that you read their privacy policy before you submit any personal data to these websites.

Use of Cookies

Our website host, Squarespace and its affiliates, uses cookies to monitor and analyse data on users’ interactions. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Squarespace’s traffic log cookies are available to us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

In and of themselves they are harmless bits of text that are locally stored and can easily be viewed and deleted. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Returns and Refund Policy:

We're confident you will like our products just as much as we do. If for any reasons we don't meet your expectations, please contact us within 7 days from delivery. A refund of goods will be issued upon receipt of returned products in their original condition. We ask that you take all reasonable care of the products while they are in your possession. All Refunds are issued to the original payment method. Please note that delivery charges will not be refunded and that the cost of returning the item to us is your responsibility.

We recommend that you use a registered postal service and keep a tracking number to return your item and also insure the package for good measure as all products are returned at your own risk and we cannot be held liable for lost or damaged parcels. The merchandise must be returned within 30 days from delivery.

We reserve the right to refuse a refund/exchange if the items have any signs of wear, alterations, misuse or damage

Sale items do not qualify for returns and/or refunds.

Shipping and Delivery

Orders are processed and shipped within 1-2 business days of purchase unless otherwise noted in the product description. However, this time period may increase if you purchase multiple items and further production needs to be carried out. All items will ship together. You may request multiple shipments in this scenario to receive your other items sooner by contacting us through the form provided under the Contact Us section.  

If you select a ‘signed for’ service, please make sure someone is at home to receive the package. If the package cannot be delivered, it may be returned to us. We can resend it, but additional postage costs will be applicable.

We cannot be held responsible for items damaged in shipping. In this case, you must file a complaint with the carrier.

If an item does not arrive, providing we have dispatched the item and have the relevant proof of postage, we must submit a missing parcel form with the carrier prior to any exchange/refund being offered.

We try our best to ship worldwide, if any problems occur, we will contact you. International shipping costs apply so please refer to the Shipping and Delivery section for information on the average transit times.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. UNCAPTIVE does not hold responsible for delays due to customs.

Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time w ithout prior notice (including after you have submitted your order).

Changes to Terms and Conditions

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
 

If you have any questions, comments or requests about our Terms and Conditions, please contact hello@uncaptive.co.uk or use the form provided in the Contact section on this website.